Warranty & Refund Policy

Warranty & Refund Policy

We’re confident you’ll love your Urban Hippee products — and we stand behind their quality with simple, transparent return and warranty policies.

Trial Periods

• Grounding (earthing) products: 120-day risk-free trial

• Red light therapy panels (ProPlus & MultiWave Pro): 60-day risk-free trial

All other products — including blue light glasses, sleep masks, book lights, and lamps — are covered by a 30-day hassle-free return policy (not a trial). These items must be unused and in their original condition to qualify for a return or exchange.

If you’re not completely satisfied, you can return your product for a full refund or exchange (minus any original shipping costs, if applicable). Return shipping is the customer’s responsibility unless the product is confirmed to be faulty.

To start a return, email us at [email protected] or visit our Contact Us page.

Warranty Coverage

All Urban Hippee products include a 1-year warranty covering manufacturing defects when used as intended.

Extended warranty coverage applies to the following:

• Underlay grounding sheets (stainless steel + cotton):
  2-year warranty on the sheet itself, with a 1-year warranty on the grounding cord and adapter.

• Red Light Therapy Panels (ProPlus & MultiWave Pro): 3-year warranty