Warranty & Refund Policy

We’re confident you’ll love your Urban Hippee products — and we stand behind their quality with simple, transparent return and warranty policies.

Trial Periods

• Grounding (earthing) products: 120-day risk-free trial

• Red light therapy panels (ProPlus & MultiWave Pro): 60-day risk-free trial

All other products — including blue light glasses, book lights and lamps — are covered by a 30-day change-of-mind return policy. Items must be unused, unworn and in their original packaging to qualify for a return or exchange.

For hygiene reasons, sleep masks cannot be returned or exchanged once opened or used.

Earthing shoe straps are considered a consumable product and are not eligible for a trial period or change-of-mind returns.

Return Shipping

For trial returns, return shipping is the customer’s responsibility unless the item is confirmed faulty.

To start a return, email us at [email protected] or visit our contact us page.

Warranty Coverage

All Urban Hippee products include a 1-year warranty covering manufacturing defects when used as intended.

Extended warranty coverage applies to the following:

• Underlay grounding bed sheets (stainless steel + cotton):
  3-year warranty on the sheet itself, with a 1-year warranty on the grounding cord and adapter.

• Red Light Therapy Panels (ProPlus & MultiWave Pro): 3-year warranty

• Earthing Shoe Straps

  Covered for manufacturing faults only.

  These straps are a consumable product and are not designed for long-term use. Lifespan will vary depending on surface and activity.

  Wear and tear, adhesive degradation, and damage from rough or high-friction use are not considered faults.

10-Year Conductivity Cover

The 10-Year Conductivity Cover is an optional add-on cover for underlay grounding bed sheets only.

Applies to:
200cm x 70cm, King Single, Double, Queen and King underlay stainless steel/cotton sheets when used as intended under a fitted sheet.

Covers:
Loss of conductivity in the underlay sheet itself.

Does not cover:
Broken straps, cords, adapters, plugs, accidental damage, spills, misuse, or any other parts/accessories.

Claims:
A multimeter conductivity test is required for all claims. You must complete a simple test at home first, then return the sheet to us for final testing. A claim can only be approved once our testing confirms the sheet is no longer conductive.

Refunds:
The 10-Year Conductivity Cover is non-refundable once your order has been dispatched, even if the main product is returned during the trial period.

Missing Items / Incorrect Items

If your order arrives and an item is missing or incorrect, please contact us within 7 days of delivery so we can investigate and resolve it promptly.

Due to the time-sensitive nature of dispatch and delivery investigations, we’re unable to review or approve missing item claims submitted after 7 days from the recorded delivery date.

To investigate, we may request photos of the parcel, packaging, and the items received. We will lodge an investigation with Australia Post or the courier to review delivery and dispatch records.